Byron Bay eco Cruises and Kayaks Policies
Payment Policy Customer service is important to us. Payment can be made by direct deposit to our bank, credit card for a phone booking direct to us or paying by cash, eftpos or credit card at the departure point prior to our tours commencing. Bookings taken by other agents are the responsibility of those agents.
Byron Bay Eco Cruises & Kayaks is dedicated to keeping your details private. Any information we collect in relation to you is personal information, as defined by the Privacy Act 1998, and is kept strictly confidential. This data includes your name, email address, phone number and any medical conditions. We use this information to identify your booking and to provide you with further information.
Payments made over the phone are entered directly into the merchant services facility which is secure through the National Australia Bank. No card details are retained by us.
Although as mentioned we will take all care and make all effort to keep your information private however, we will not be held legally responsible for any breach as the information may be divulged to other parties, which has been obtained by methods which are beyond our reasonable control.
You are welcome to bring alcohol on the cruise as long as you drink in a responsible manner and do not offend other passengers. Remember there may be children on board as well as adults. We reserve the right to return you to the wharf if you display any offensive behaviour.