• Happy passengers on the cruise boat smiling and waving
  • Group of Seniors enjoying a cruise
  • Happy passengers on the cruise boat in the river mouth area
  • Most Easterly point of Australia Cape Byron
  • Little Wategos beach and the point Cape Byron
  • Bush foods including Macadamia nuts, Lilly Pillys and Lemon and Aniseed myrtle leaves

Byron Bay eco Cruises and Kayaks Policies

Payment Policy Customer service is important to us. Payment can be made by direct deposit to our bank, credit card for a phone booking direct to us or paying by cash, eftpos or credit card at the departure point prior to our tours commencing. Bookings taken by other agents are the responsibility of those agents.

Privacy Policy

Byron Bay Eco Cruises & Kayaks is dedicated to keeping your details private. Any information we collect in relation to you is personal information, as defined by the Privacy Act 1998, and is kept strictly confidential. This data includes your name, email address, phone number and any medical conditions. We use this information to identify your booking and to provide you with further information.

Security Policy

Payments made over the phone are entered directly into the merchant services facility which is secure through the National Australia Bank. No card details are retained by us.

Disclaimer

Although as mentioned we will take all care and make all effort to keep your information private however, we will not be held legally responsible for any breach as the information may be divulged to other parties, which has been obtained by methods which are beyond our reasonable control.

Alcohol Policy

You are welcome to bring alcohol on the cruise as long as you drink in a responsible manner and do not offend other passengers. Remember there may be children on board as well as adults. We reserve the right to return you to the wharf if you display any offensive behaviour.

Terms & Conditions

Byron Bay eco Cruises & Kayaks tours are always subject to weather and river conditions to ensure the comfort and safety of our passengers. We reserve the right to cancel or postpone any river cruise or kayak tour due to adverse weather conditions or other reason. Should a cruise or tour be cancelled for any reason by Byron Bay eco Cruises & Kayaks, a booking on the next available cruise or tour will be offered or a full refund given.

If client cancels within 5 days of cruise or tour booking date, deposit will be lost. Full amount will not be refunded if cancelled within 48 hours.

Personal belonging such as cameras are the responsibility of the client and taken aboard at your own risk.